Public sector organizations like yours are changing the way they deliver service for their citizen customers. Scan the table below or click on your agency’s mission to see sample impacts.
Public Health Programs
Nursing Licensure and Renewal: Renewal process time reduced from 194 days to less than 8 days. Annual savings of more than $84,000 from reduced imaging, scanning, paper, and postage.
Contract Management Process: Decreased contract management processing time from 154 days to less than 99 days leading to quicker delivery of critical Medicaid products and services.
Mental Health Patient Movement, Classification, Treatment: Saved over $64,000 by redirecting nearly 2,000 staff hours per year.
Customer Complaint Response: Eliminated backlog of 1,675 issues. Direct savings of $20,000 annually. Decreased typical customer wait time from 45 minutes to less than 2 minutes.
Vital Records: Reduce number of hand offs by 38% and total number of process steps by 25%. Decreased service delivery lead time by 41%
Nursing Home Licensing and Certification: Redeployed 3 FTEs to the front lines by reducing the elapsed time to schedule and capture nursing home surveys.
Licensed Home Care: Reduced time for home care license and pre and post survey process by 62%.
Laboratory Services: Increased the number of toxicology lab samples completed within 30 days from 58% to 90%. Achieved 300% daily throughput increase in case processing.
Air Quality New Source Construction Permits: Old: 62 days, New: 6 days.
Air Quality Complex Permits: Old: 214 days, New: 180 days.
Clean Water Construction Project Permits: Old: 28 months, New: 4.5 months.
Landfill Permits: Old: 187 days, New: 30 days.
Leaking Underground Storage Tanks Corrective Action Decision: Old: 1,124 days, New: 90 days.
NPDES (Wastewater): Old: 425 days, New: 15 days.
Air Resource Compliance Division: Reduced report preparation time from an average of 62 days to 20 days.
Indoor Environments and Radiation: Increased inspections by 30% per year; decreased time from inspection to report by 65%. Saved an estimated 4,000 staff hours per year.
Water Enforcement: 81% reduction in response review time. 75% reduction in time to draft enforcement document. 78% reduction in Notice of Violation backlog.
Storage Tanks Compliance Inspection: Increased inspections from 20 to 100 per month.
Wastewater Discharge Permitting: Reduced time to process permit from 925 to 284 days.
Human Services Programs
Out of State Placement Process: Reduced process steps, decisions, and lead time by 30%.
Child Protective Intake: Reduced Child Protective Intake cycle time by 63% and delays by 91% for a total reduction of lead time by 79%.
Child Protective Assessment: Delays reduced 15% and lead time reduced 65% for work completed in 24 hour cases prior to the determination of founded/confirmed/non-confirmed.
Title IV-E Eligibility: Reduces steps by 48%, delays reduced by 47%.
Nursing Home Quick Response Team: Reduced process time by 58%.
Contract Management: Process time reduced from maximum of 154 days to a maximum of 98 days.
Mental Health Patient Classification and Treatment: Total cost savings of $64,050. Total projected number of redirected staff hours is 1,895.
Employee Onboarding: New hire onboarding process improves from 32 days to 3.5 hours. Offboarding process improves from 4.5 days to 1 day.
Vocational Rehabilitation Services: Application process time 71% faster. Response time for customer request for help improved from 129 days to just 30 days.
Appeals-DSD: Reduced appeal request process time by 59%, reduced staff time by 40%.
Medical Assistance: Reduced eligibility determination time by 37%, from 87 days to 55 days.
Adoptions Record Unit: Reduced adoption record process time by 30%, saving over 6,000 hrs of staff time a year.
Mental Health Hospital Admissions: 64% reduction in average number of days for admission to treatment unit.
Mental Health Hospital Arrival Administration: Reduced patient waiting time for admission by more than 40% and improved patient care, comfort, and safety.
Hospital Medical Errors: 75% reduction in medication errors rate.
Developmental Disabilities Prior Authorization Review: 65% reduction in manual reviews, faster turnaround time for clients and providers.
Time to Hire: 40% reduction in median time to hire. 50% reduction in hand-offs and approvals.
Transit Grant Agreements: Reduced grant process time from 30 days to 2 days.
ADA Airport Inspections: Integrated ADA inspection component into regular DOT inspections saving over $200,000.
Traffic Forecasting and Analysis: Reduced process time 37%, improved daily traffic data availability, quality, and accuracy.
Geometric Design Support Unit: Reduced process design exception time by 85% by establishing response timelines and training enhancement.
Electronic Document Management System: Reduced process time by 56%.
Operations: 68% reduction in elapsed time for vacancies filled by bid and 69% reduction in elapsed time for vacancies filled competitively.
Office of Civil Rights: 80% reduction in time to review Disadvantaged Business Enterprise contract applications from 65 days to 15 days per contract.
Highway Right of Way: Reduced delays by 47%, handoffs by 50%.
Letting: Reduced handoffs by 67%, delays reduced by 49%.
Asset Data Reporting System: Reduced overall hours spent on paperwork from 85 hrs/wk to 24 hrs/wk, a 72% improvement.
Real Estate Record Maintenance and Storage: Cost to process each records box fell from $705 to just over $1.
Access Permitting: Access permit applicants can track the exact status of each and every permit application, and they get a permit 16% more quickly than before.
Oversize/Overweight Permitting: Truck drivers on Colorado highways get oversize/overweight permits 30% faster, with 60% fewer errors than previously.
Local Government Reimbursement: Local governments and other transit project grantees get reimbursed 75% more quickly than previously.
Material Requirements Planning: Using material requirements planning (MRP) and “just in time” (JIT) purchasing strategies, inventory at CDOT storerooms was reduced by more than $1.9 million.
Inmate Release Status Determination: Reduced process time from 34 days to 13 days, a 62% improvement. Elimination of paper forms save $26,100 per year. Elimination of document scanning will allow 1,080 hours to be redirected to mission-critical work.
Identification Issuance for Offenders: 300% increase in number of ID cards issued. Reduction in transportation. 15% reduction in per unit cost.
Parole Board Hearings: 26% reduction in the number of parole hearings and simplified scheduling and logistics for all involved parties.
Offender Movement Standard Placement Criteria: Reduced the number of offender moves between facilities and created a more transparent offender movement decision-making process.
Medical Supply Inventory: Reduced cost of medical supplies by an estimated 20%.
Agriculture License Consolidation: 75% reduction in paper transactions and elimination of duplicity of efforts in license processing system.
Educator Licensure Evaluations: 50% reduction in evaluation lead time. Reduced application backlog.
Educator Licensure Enforcement: More than 100 days (36%) reduction in investigative cycle time for new cases. 400% increase in number of qualified cases submitted for action.
Call Center: 85% of incoming calls resolved on first attempt. 70% of calls answered within 2 minutes.
Student Growth Reports: 90% accuracy and 100% on-time delivery to allow for improvement planning.
Information Technology Programs
Information and Technology Procurement: Reduced number of approvals and activities needed for procurement with a maximum of 2 approvals by department and 2 OIT steps.
Service Lifecycle Model for Voice and Data Services: Increased billing accuracy and consistency while reducing process cycle time.
Call Center for Print Support Services: Increased first call resolution by 25%. Reduced service time for targeted customers by 16%.
End User Hardware Provisioning: Reduced overall lead time to 5 business days. 90% initial deployment accuracy.
Health Care Policy and Financing Programs
Long Term Care Case Management: Reduced the number of appeals and judgments while improving client and case manager experiences.
Post Eligibility Treatment of Income: 33% reduction in the backlog of requests while reducing approval time.
Customer Care Center: 67.5% increase in call answer rate, increased percentage of issues addressed on customer’s first contact.
Time to Hire: 85% reduction in the number of handoffs and approvals. 20% reduction in overall lead time.
Labor and Employment Programs
Unemployment Customer Service Center: 34% reduction in wait time and 25% increase in number of calls handled.
Worker’s Compensation Dispute Resolution: 88% of cases closed in 30 days or less. 52% reduction in cycle time. 20% reduction in hand-offs.
Local Affairs Programs
Housing Choice Voucher Program: 50% reduction in number of required forms. 15% reduction in the number of days payments are issued to landlords.
Natural Resources Programs
State Land Board Leasing Process: 30% reduction in overall lead time. Increased compliance and accuracy by 80%.
Travel Approval Process: 60% reduction in number of approvals. 60% reduction in lead time.
Regulatory Agencies Programs
Call Center Standard of Service: 50% reduction in initial connection time. 98% first call resolution, up from 57%.
Regulatory Investigative Procedures: 39% reduction in investigative and complaint resolution time. 70% reduction of backlogged complaints.
Expedited Settlement Procedure: 92% of in cases resolved in 60 days or less.
License Renewal Process: 50% reduction in errors and 33% reduction in the collective review time.
Tax Resource Alignment: Improved operational effectives and efficiency through streamlining business process.
Driver Control Citations: Improved turnaround time and accuracy.
Rules Management: Increased stakeholder engagement and feedback loops. 80% compliance with best practice.
Outreach and Public Communication Process: Reduced overall lead time and increased consistency and accessibility of information.
Tax Document and Remittance Processing: Realized over $2 million in ongoing savings.